Responsible Gaming
Our commitment to promoting safe and enjoyable gaming experiences
Our Commitment to Responsible Gaming
At CasinoStays Austria, we are committed to promoting responsible gaming practices and ensuring that our guests enjoy their casino experiences in a safe and controlled environment. We work closely with our partner hotels to uphold the highest standards of responsible gaming.
All casinos in Austria adhere to strict responsible gaming guidelines and are regulated by the Austrian government to ensure fair play and player protection. Our partner hotels implement various measures to prevent problem gambling and provide support for those who may need assistance.
Signs of Problem Gambling
- • Spending more time or money on gambling than intended
- • Gambling to escape problems or relieve feelings of helplessness
- • Lying to family members or friends about gambling habits
- • Chasing losses by continuing to gamble
- • Borrowing money to gamble or pay gambling debts
- • Neglecting work, family, or personal responsibilities due to gambling
- • Feeling irritable or restless when trying to cut down on gambling
Responsible Gaming Practices
- • Set time and money limits before you start gambling
- • Only gamble with money you can afford to lose
- • Never chase your losses
- • Don't gamble when you're upset, stressed, or depressed
- • Balance gambling with other activities
- • Take regular breaks while gambling
- • Avoid alcohol and drugs when gambling
- • Learn about the games and their odds before playing
Resources for Help
If you or someone you know is experiencing problems with gambling, there are several resources available in Austria that provide support, counseling, and treatment options:
Spielen mit Verantwortung
The official responsible gaming program of Austrian casinos, offering information, self-assessment tools, and support.
Gambling Helpline Austria
Free, confidential support service for people affected by gambling problems.
Gamblers Anonymous Austria
Support groups for people with gambling problems, based on the 12-step program.
Self-Exclusion Programs
All Austrian casinos offer self-exclusion programs that allow individuals to voluntarily ban themselves from entering casino premises for a specified period or indefinitely. This can be an effective tool for those who are struggling to control their gambling habits.
Self-exclusion can be arranged directly with the casino or through the national self-exclusion program. Our partner hotels can provide information on how to initiate this process.
Additionally, most online gambling platforms connected to our partner casinos offer tools to set deposit limits, loss limits, session time limits, and temporary account freezes to help players maintain control over their gambling activities.